Week 7 & 8, Term 3: Making Complaints

Level 3 : Listening

This week we have been learning about making and responding to complaints. On public transport, in the workplace and when we go shopping - there are many opportunities for this. This week I am introducing you to a new listening site called Elllo.org. There are hundreds of listening lessons for you and the speakers are from all over the world. In the lesson below, Todd is complaining about Hollywood films. Do you agree with him?

Complaints about Movies. Click here to do an exercise from Elllo.org!

Click here to choose other listening lessons from Elllo.org. (Also listed in the sidebar of this blog).




In class we listened to the conversation between an inspector and traveller on public transport. The inspector gives the lady a $158 dollar fine but the lady protests. The ticket machine at Yarraville station was broken. The inspector tells the lady to write a letter of complaint.

Click here to see a complaint/feedback form for METLINK.

Print out the form and practice writing a complaint.




Include the following information:

Time you were travelling

Where you were travelling from

Where you were travelling to

What happened

Why you didn't have a ticket

What you want Metlink to do



The Past Continuous

We use this tense in the following ways:


*Emphasizing 'the progress' of an action in the past
Example: He was playing football.

*Talking about two actions happening at the same time (in the past)
Example: While she was preparing dinner, he was washing the dishes.

*Talking about action going on at a certain time in the past
Example: When I was having breakfast, the phone suddenly rang.

For more information ...click here!

Test yourself on the Past ContinuousLevel 1 / Level 2 / Level 3

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